Guardian Support
Frequently Asked Questions
For most issues, see our Frequently Asked Questions. These cover most of the common support issues such as browser problems, certificate generation and purchasing courses.
Approved Arrangements Site and Approved Arrangement Accreditation Questions
I want to find out more about Approved Arrangements and any related conditions, requirements and polices for my company?
Guardian support can only advise and assist on matters relating to access and use of the Approved Arrangement Accreditation training programs provided on this website.
You can find out more about Approved Arrangements on the Department’s website at http://www.agriculture.gov.au/import/arrival/arrangements
For matters concerning Approved Arrangements site requirements including entering into an arrangement please contact the Department of Agriculture, Fisheries and Forestry for further information.
Go to: www.agriculture.gov.au/general-inquiries
Or call: 1800 900 090
I require Approved Arrangements Accreditation, do I need to enrol into the Biosecurity Awareness program first?
No, DO NOT ENROL in Biosecurity Awareness if you are also enrolling in Approved Arrangements for Accredited Persons (Classes 1 to 8) as that program includes the Biosecurity Awareness unit.
The Biosecurity Awareness online course provides formal Department of Agriculture, Fisheries and Forestry accreditation for specialised biosecurity roles only.
For matters concerning employee accreditation requirements please contact the Department of Agriculture, Fisheries and Forestry for further information.
Go to: www.agriculture.gov.au/general-inquiries
Or call: 1800 900 090
How do I determine if my employees require Approved Arrangement Accreditation?
Guardian support can only advise and assist on matters relating to access and use of the Approved Arrangement Accreditation training programs provided on this website.
For matters concerning employee Approved Arrangements Accreditation requirements please contact the Department of Agriculture, Fisheries and Forestry for further information.
Go to: www.agriculture.gov.au/general-inquiries
Or call: 1800 900 090
I’m already a Quarantine Approved Accredited Person; do I need to complete a reaccreditation course?
If you are accredited under the Approved Arrangement Accreditation for AA Accredited Persons (Classes 1-8) course with a certificate dated February 2015 or later:
- Your accreditation is still valid
- You are also automatically accredited for classes 10, 11 and 12
- You are required to renew only when advised by the Department.
Guardian support can only advise and assist on matters relating to access and use of the Approved Arrangement Accreditation training programs provided on this website.
For matters concerning Approved Arrangements reaccreditation requirements please contact the Department of Agriculture, Fisheries and Forestry for further information.
Or call: 1800 900 090
I have a Quarantine Approved Premises Classes 1 to 8 for Accredited Persons accreditation; do I need to complete the Approved Arrangements Accreditation?
Existing Quarantine Approved Premises Classes 1 to 8 for Accredited Persons accreditations remain valid for two years.
If you are accredited under the Approved Arrangement Accreditation for AA Accredited Persons (Classes 1-8) course with a certificate dated February 2015 or later:
- Your accreditation is still valid
- You are also automatically accredited for classes 10, 11 and 12
- You are required to renew only when advised by the Department.
Guardian support can only advise and assist on matters relating to access and use of the Approved Arrangement Accreditation training programs provided on this website.
For matters concerning Approved Arrangements reaccreditation requirements please contact the Department of Agriculture, Fisheries and Forestry for further information.
Or call: 1800 900 090
Payment and Registration Questions
How do I enrol?
To enrol online you must either already by registered, or you will be registered as part of the enrolment process. Registration is the first step in the enrolment process; it involves giving us your details and receiving a username and password.
Next select the Course option from the menu. From the Guardian Courses page select the course you wish to purchase, and then click on the ‘Buy Now’ button. You will then be asked to enter your existing registration details (username and password), or to create a new registration.
Once this is complete, you can pay for your course online via your credit card, or select to print out an invoice to pay offline.
After your payment has been processed you will receive your enrolment notice and access instructions via email.
NOTE: For immediate enrolment use the online method.
For full instructions on how to pay and enrol please download our Guardian Enrolment Guides.
Which courses can I purchase online?
Approved Arrangements for Accredited Persons (Classes 1 to 8)
The Approved Arrangements for Accredited Persons (Classes 1 to 8) replaces the Quarantine Approved Premises Classes 1 to 8 Accreditation and Re-accreditation training. Quarantine Approved Premises (QAPs) and Compliance Agreements (CAs) will automatically convert to Approved Arrangements (AAs) from 16 June 2016 when the Biosecurity Act 2015 came into effect replacing the Quarantine Act 1908.
Existing Quarantine Approved Premises Classes 1 to 8 for Accredited Persons accreditations will remain valid for two years.
Biosecurity Awareness
This Biosecurity Awareness course has been developed to help the widest possible group of people in the imported cargo logistics industry to understand biosecurity issues and how their knowledge of such issues can reduce biosecurity risks to Australia.
PLEASE NOTE: This online course does NOT provide formal Department of Agriculture, Fisheries and Forestry accreditation.
DO NOT enrol in this program if you are also enrolling in Approved Arrangements for Accredited Persons (Classes 1 to 8) as that program includes a Biosecurity Awareness unit.
To purchase an enrolment in these courses, please visit the Guardian Courses page.
What Credit Cards are accepted for online payment?
Mastercard and Visa.
What are the AITGB’s Banking and Contact Details?
Business name: Australian Industry Training Group on Biosecurity
Registered address: Suite 606, 80 William Street, Woolloomooloo, NSW Australia 2011
ABN: 61 094 012 574
Bank: National Australia Bank
Branch: 680 George Street, Sydney, NSW 2000
BSB No: 082-080
Account No: 98-736-1559
Please send correspondence related to the Approved Arrangement Accreditation training program to:
PO Box 37
Sanctuary Point
NSW 2540
Phone: 07 3256 1244
Can I enrol multiple users and make a single online Credit Card payment?
It is possible to register multiple users, generating an invoice for each and sending a single payment with the invoices.
Unfortunately, a single consolidated online payment cannot be made for multiple individuals. This is partly why a discount is provided for online payments.
If you have multiple enrolments to make please refer to the ‘Can I make bulk enrolments?’ question below.
I have multiple staff needing to be registered. Can I make bulk enrolments?
To make multiple enrolments in the Approved Arrangement Accreditation or non-accreditation programs, follow the instructions below:
- Download the bulk enrolment spreadsheet for the required program
- Complete the required fields (*)
- Purchase Order numbers must be supplied if required for invoicing
- Email the completed spreadsheet to accounts@aitgb.com.au
The accompanying email must include your company’s billing details. Purchase orders should be made out to:
Australian Industry Training Group on Biosecurity
PO Box 37
Sanctuary Point
NSW 2540
On receipt of your bulk enrolment request we will enrol your users, send them enrolment emails and issue a consolidated invoice at the rate ($120 per user for the Accredited program)
I have made multiple payments or registrations. What do I do?
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How can I print a Tax Invoice?
Contact us at accounts@aitgb.com.au or call us on 07 3256 1244.
I’ve paid online but the course doesn’t appear in the Course Selection page.
Please provide details of your payment (name, date, time, amount and course) via the Guardian Support form at the bottom of this page or call support on 07 3256 1244.
I’ve registered, generated an invoice but still can’t access any training.
Where the invoice mode of payment is selected, program enrolments are completed when the payment is processed. An email will be sent to the registered user confirming this.
I’ve used an incorrect email address for registration.
Please contact Guardian Support using the form at the bottom of this page.
Where can I get help with registration and payment?
Complete the Guardian Support form at the bottom of this page to have the Guardian Support team contact you.
Logging on to Guardian Questions
I can’t remember my password
Please contact Guardian Support using the form below.
I have a username and password, how do I log on to Guardian?
For instructions on how to for logging on to the Guardian system please download our Logging On Guardian Guide.
Course/training Related Questions
Do I have to complete the training in one go?
No, you can come and go as many times, and whenever you like. However, assessments need to be completed in a single session.
How many units (subjects) have to be completed?
The Approved Arrangement Accreditation for AA Accredited Persons program comprises of two units (subjects).
After you complete the first unit, Biosecurity Awareness, you will have access to the second unit, Approved Arrangement Accreditation.
The Biosecurity Awareness program comprises of a single unit.
Can I share my username and password with other people?
No. The Department of Agriculture, Fisheries and Forestry requires each person to be individually registered for all training programs.
On the successful completion of the Approved Arrangement Accreditation training program the Guardian system will issue the user’s ongoing Department of Agriculture, Fisheries and Forestry accreditation number. Other users will already have an accreditation number and these are unique to each individual.
What happens if I fail the assessment for my Guardian training program?
How do I print my certificate?
To download or print your certificate please follow the instructions below.
Log on to Guardian using your username and password. You will be directed to the ‘My Courses’ page, if you are already logged on to Guardian you may need to navigate to this page.
A certificate may be awarded for completing an entire course, or for completing an individual subject.
After successfully completing your training, the certificate icon in the launch panel for the course or the subject will be active. Click on this link.
If a certificate awarded for a subject, the certificate icon will be displayed in the subject details panel available once you have selected the course (via the ‘Go to subjects’ button).
Your certificate pdf will open in a new browser window or tab. Your browser should display download or print icons above the certificate image, if they are not visible, click on or rollover the certificate to view the browser download or print icons. Select your preferred output method and follow the browser window/system prompts.
Other Questions
I’m having trouble receiving emails from the Guardian system.
A spam filter may be blocking the email messages that Guardian sends to you.
You may need to add the Guardian system’s email domains (ifcbaa.com and aitgb.com.au) to your mail client (or your company’s mail server) white list in order to receive Guardian system generated email messages.
Guardian Training
Contact Support
You can use this form to contact the Guardian support team. We’ll answer your inquiry as quickly as we can.
If your request is urgent, please contact the Guardian system administrators at:
Phone: 07 3256 1244
Email: aitgb@ifcbaa.com
Address:
PO Box 37
Sanctuary Point NSW 2540